> For the complete documentation index, see [llms.txt](https://docs.simplespa.net/simplespa-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplespa.net/simplespa-documentation/extras.md).

# Extras

- [Video Walkthroughs](https://docs.simplespa.net/simplespa-documentation/extras/video-walkthroughs.md): Short videos that walk you through common tasks in SimpleSpa.
- [Creating your first appointment](https://docs.simplespa.net/simplespa-documentation/extras/video-walkthroughs/creating-your-first-appointment.md): Video showing how to create your first appointment in SimpleSpa.
- [Using the POS & completing an appointment](https://docs.simplespa.net/simplespa-documentation/extras/video-walkthroughs/using-the-pos-and-completing-an-appointment.md): Video showing how to use the POS to check out and complete an appointment.
- [Making a sale without an appointment](https://docs.simplespa.net/simplespa-documentation/extras/video-walkthroughs/making-a-sale-without-an-appointment.md): Video showing how to make a sale in the POS without an appointment.
- [Demo Walkthrough](https://docs.simplespa.net/simplespa-documentation/extras/video-walkthroughs/demo-walkthrough.md): A video demo walkthrough of SimpleSpa.
- [FAQ](https://docs.simplespa.net/simplespa-documentation/extras/faq.md): Answers to common questions about SimpleSpa pricing, setup, online booking, notifications, payments, data and security.
- [Is there anything to install?](https://docs.simplespa.net/simplespa-documentation/extras/faq/is-there-anything-to-install.md): SimpleSpa is cloud-based, so there is nothing to install and updates are automatic.
- [Can I import my existing data to SimpleSpa?](https://docs.simplespa.net/simplespa-documentation/extras/faq/can-i-import-my-existing-data-to-simplespa.md): How to bring your existing clients, services and products into SimpleSpa using our import templates.
- [How much does SimpleSpa cost?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-much-does-simplespa-cost.md): Start with a free 14-day trial, then choose a SimpleSpa plan.
- [Where can I get a SimpleSpa perpetual license?](https://docs.simplespa.net/simplespa-documentation/extras/faq/where-can-i-get-a-simplespa-perpetual-license.md): SimpleSpa is available by subscription only.
- [How do I convert my SimpleSpa free trial to a paid subscription?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-do-i-convert-my-simplespa-free-trial-to-a-paid-subscription.md): Add a credit card under Settings → Billing or use the subscribe now bar to switch from a trial to a paid plan.
- [What kind of computer do I need?](https://docs.simplespa.net/simplespa-documentation/extras/faq/what-kind-of-computer-do-i-need.md): SimpleSpa runs in a modern browser on Mac, PC, laptops and tablets such as the iPad.
- [What countries do you support?](https://docs.simplespa.net/simplespa-documentation/extras/faq/what-countries-do-you-support.md): SimpleSpa is available globally, with payment processing supported in 41 countries.
- [How can I view the timestamp an appointment was created?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-can-i-view-the-timestamp-an-appointment-was-created.md): Hover over the info icon in the Appointment prompt to see when an appointment or block was created.
- [Do I need to download updates to my computer?](https://docs.simplespa.net/simplespa-documentation/extras/faq/do-i-need-to-download-updates-to-my-computer.md): SimpleSpa updates automatically, so you never need to download anything.
- [Does SimpleSpa have online booking?](https://docs.simplespa.net/simplespa-documentation/extras/faq/does-simplespa-have-online-booking.md): Every SimpleSpa account includes a free online booking page and a widget to link it from your website.
- [Is online booking in my language?](https://docs.simplespa.net/simplespa-documentation/extras/faq/is-online-booking-in-my-language.md): Online booking automatically appears in your client's browser language.
- [How does SimpleSpa handle double booking for online appointments?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-does-simplespa-handle-double-booking-for-online-appointments.md): How SimpleSpa checks availability so online clients cannot book a time slot that is already taken.
- [Does SimpleSpa send appointment reminders?](https://docs.simplespa.net/simplespa-documentation/extras/faq/does-simplespa-send-appointment-reminders.md): SimpleSpa automatically emails clients a reminder 24 hours before their appointment.
- [Does SimpleSpa send SMS/Text reminders?](https://docs.simplespa.net/simplespa-documentation/extras/faq/does-simplespa-send-sms-text-reminders.md): SimpleSpa can send automated SMS/Text appointment reminders and confirmations to your clients and staff.
- [How much do SMS/Text notifications cost?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-much-do-sms-text-notifications-cost.md): SMS/Text appointment notifications cost $5 (USD) per staff member per month, or $5 (USD) per month for a 100-message bundle where premium SMS isn't supported.
- [How can I add SMS/Text Notifications to my account?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-can-i-add-sms-text-notifications-to-my-account.md): Active subscribers can add an SMS plan through the SimpleSpa Contact Page or by email.
- [Are the SimpleSpa Marketing Tools included in my plan?](https://docs.simplespa.net/simplespa-documentation/extras/faq/are-the-simplespa-marketing-tools-included-in-my-plan.md): Marketing tools are included for all SimpleSpa subscribers; sending SMS and email campaigns from SimpleSpa is quoted per campaign.
- [I already pay for SMS notifications. Is SMS marketing included in my package?](https://docs.simplespa.net/simplespa-documentation/extras/faq/i-already-pay-for-sms-notifications.-is-sms-marketing-included-in-my-package.md): SMS notification plans cover automated appointment notifications only; marketing SMS is charged separately per campaign.
- [What businesses can use SimpleSpa?](https://docs.simplespa.net/simplespa-documentation/extras/faq/what-businesses-can-use-simplespa.md): SimpleSpa works for any business that runs on appointments, from salons and spas to medical, fitness and service businesses.
- [Can I brand SimpleSpa with my logo?](https://docs.simplespa.net/simplespa-documentation/extras/faq/can-i-brand-simplespa-with-my-logo.md): Add your logo to your online booking page and email reminders, and customize your notification wording.
- [Can I process Credit Cards with SimpleSpa?](https://docs.simplespa.net/simplespa-documentation/extras/faq/can-i-process-credit-cards-with-simplespa.md): Process credit cards in person with a wireless terminal (USA and Canada) or online through Stripe in over 41 countries.
- [What type of credit card integration does SimpleSpa support?](https://docs.simplespa.net/simplespa-documentation/extras/faq/what-type-of-credit-card-integration-does-simplespa-support.md): SimpleSpa supports Card Not Present (Stripe) and Card Present (certified terminal) credit card integrations.
- [How can I disable Credit Card Auto-fill in Chrome?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-can-i-disable-credit-card-auto-fill-in-chrome.md): How to turn off Chrome's saved payment method auto-fill.
- [Do plans have a minimum contract?](https://docs.simplespa.net/simplespa-documentation/extras/faq/do-plans-have-a-minimum-contract.md): Monthly plans can be canceled anytime; annual plans are paid upfront for 12 months.
- [Can I downgrade my plan?](https://docs.simplespa.net/simplespa-documentation/extras/faq/can-i-downgrade-my-plan.md): Contact the SimpleSpa team at least 1 day before your billing cycle ends to change your plan.
- [I am trying to log in but it redirects to SimpleSpa.com](https://docs.simplespa.net/simplespa-documentation/extras/faq/i-am-trying-to-log-in-but-it-redirects-to-simplespa.com.md): Fix login redirects to SimpleSpa.com by clearing an invalid browser session.
- [Does SimpleSpa support parallel bookings?](https://docs.simplespa.net/simplespa-documentation/extras/faq/does-simplespa-support-parallel-bookings.md): SimpleSpa uses sequential online bookings by default; parallel bookings can be enabled by support.
- [Does SimpleSpa support multiple business locations?](https://docs.simplespa.net/simplespa-documentation/extras/faq/does-simplespa-support-multiple-business-locations.md): SimpleSpa supports multiple locations, each with its own free online booking page.
- [My online booking hours show different availability than what I have set in the staff page](https://docs.simplespa.net/simplespa-documentation/extras/faq/my-online-booking-hours-show-different-availability-than-what-i-have-set-in-the-staff-page.md): Online booking slots depend on service duration, business location hours and staff hours.
- [My staff will work a different schedule on a specific date. Can SimpleSpa handle this?](https://docs.simplespa.net/simplespa-documentation/extras/faq/my-staff-will-work-a-different-schedule-on-a-specific-date.-can-simplespa-handle-this.md): Set a custom schedule for a staff member for any selected week from the Weekly Schedule/Roster tab.
- [My online booking is not showing availability although I am available in my calendar](https://docs.simplespa.net/simplespa-documentation/extras/faq/my-online-booking-is-not-showing-availability-although-i-am-available-in-my-calendar.md): Troubleshoot missing online booking availability by checking staff hours, location hours, breaks, blocks, holidays and service duration.
- [My online booking page doesn't show some or all of my services](https://docs.simplespa.net/simplespa-documentation/extras/faq/my-online-booking-page-doesnt-show-some-or-all-of-my-services.md): Make services appear on online booking by assigning service categories to staff and checking Show Online for staff and services.
- [Google Analytics](https://docs.simplespa.net/simplespa-documentation/extras/faq/google-analytics.md): Add your Google Analytics Measurement ID to track visits to your SimpleSpa online booking page.
- [Admin Backup](https://docs.simplespa.net/simplespa-documentation/extras/faq/admin-backup.md): How to export your SimpleSpa data (logs, reports, clients, products, services and gift certificates) to CSV/Excel for backup.
- [I am a third party processor/reseller, can I work with SimpleSpa?](https://docs.simplespa.net/simplespa-documentation/extras/faq/i-am-a-third-party-processor-reseller-can-i-work-with-simplespa.md): SimpleSpa only works with payment integrations it has certified; it does not partner with third-party processors or resellers.
- [SimpleSpa HIPAA](https://docs.simplespa.net/simplespa-documentation/extras/faq/simplespa-hipaa.md): How SimpleSpa protects ePHI and when you need a Business Associate Agreement (BAA) under HIPAA.
- [How does SimpleSpa transmit data securely?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-does-simplespa-transmit-data-securely.md): SimpleSpa uses TLS encryption and layered monitoring to protect data in transit.
- [How is the data on the SimpleSpa network protected?](https://docs.simplespa.net/simplespa-documentation/extras/faq/how-is-the-data-on-the-simplespa-network-protected.md): How SimpleSpa monitors and defends its network against threats such as hackers, data breaches and DDoS attacks.
- [Can you provide me with more information about your data centers?](https://docs.simplespa.net/simplespa-documentation/extras/faq/can-you-provide-me-with-more-information-about-your-data-centers.md): SimpleSpa is hosted in secure Tier 4 data centers in Washington and, for European clients, Frankfurt.
- [SimpleSpa iOS](https://docs.simplespa.net/simplespa-documentation/extras/faq/simplespa-ios.md): SimpleSpa is a web app that works on iPhone, iPad and Android devices.
- [Online Booking App](https://docs.simplespa.net/simplespa-documentation/extras/faq/online-booking-app.md): Your clients can install your online booking page on their phone or computer like an app, with no app store needed.
- [SimpleSpa won't load: change your DNS to Cloudflare or Google](https://docs.simplespa.net/simplespa-documentation/extras/faq/simplespa-wont-load-change-your-dns-to-cloudflare-or-google.md): If SimpleSpa won't load on one network or device, switch your DNS to Cloudflare (1.1.1.1) or Google (8.8.8.8) to fix most connection problems.
- [Managing your SimpleSpa subscription and billing](https://docs.simplespa.net/simplespa-documentation/extras/faq/managing-your-simplespa-subscription-and-billing.md): Add or change the card or bank account that pays for SimpleSpa, see your invoices, and what to do if a payment fails.
- [About Scheduling Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software.md): What scheduling software is and how it helps salons, spas, medical spas and microblading studios.
- [What is Scheduling Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-scheduling-software.md): What appointment scheduling software is, and how SimpleSpa delivers it as web-based software.
- [What is Salon Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-salon-software.md): What salon software is, and how it helps you manage scheduling, bookings and inventory.
- [What is Spa Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-spa-software.md): What spa software is, and how it helps you manage scheduling, bookings and inventory.
- [What is Medical Scheduling Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-medical-scheduling-software.md): What medical scheduling software is, and how it helps medical practices manage appointments.
- [What is Medi-Spa Scheduling Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-medi-spa-scheduling-software.md): What medi-spa scheduling software is, and how it helps you manage appointments, forms and before/after images.
- [What is Microblading Software](https://docs.simplespa.net/simplespa-documentation/extras/scheduling-software/what-is-microblading-software.md): What microblading software is, including online booking, reminders, intake and consent forms, and before/after photos.