> For the complete documentation index, see [llms.txt](https://docs.simplespa.net/simplespa-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplespa.net/simplespa-documentation/reports-and-marketing/reports/client-loyalty.md).

# Client Loyalty

See how many loyalty points clients earn and redeem, what redemptions took off your sales, your top redeemers and earners, and what clients still hold.

**Client Loyalty** shows how your loyalty program is used: the points clients earn, the points they redeem at checkout, and what they still hold.

## Open the report

Go to **Reports → Clients → Client Loyalty**.

The report uses the shared date range, comparison, **Download CSV** and **Print**. See [Reports](/simplespa-documentation/reports-and-marketing/reports.md).

## Headline tiles

| Tile                | What it shows                                                                                            |
| ------------------- | -------------------------------------------------------------------------------------------------------- |
| **Value redeemed**  | How much redeemed points took off sales, before tax.                                                     |
| **Points redeemed** | The number of points clients redeemed.                                                                   |
| **Redemptions**     | How many times points were redeemed, and by how many clients.                                            |
| **Points earned**   | The points clients earned on their purchases.                                                            |
| **Clients hold**    | What your clients' points are worth today in whole rewards, with the total points and number of clients. |

**Clients hold** always shows today's balances, whatever dates you choose. When redemption is off it shows points instead of a value.

## Chart

Points earned and points redeemed for each day, or for each month when the range is longer than about two months.

## Redemptions

Every redemption in the period, newest first, with the date, client, receipt, points and value. Click the receipt number to print the receipt. **Download CSV** exports this list.

The list shows the latest 500 redemptions. For more, download the CSV or choose a shorter range.

## Top redeemers and top earners

The 10 clients who redeemed the most points and the 10 who earned the most in the period, with each client's balance today.

{% hint style="success" %}
**Use it for marketing.** Clients with large balances who haven't redeemed are a good audience for a reminder that they have a reward waiting.
{% endhint %}

## Refunds

Refunds are subtracted from every number. A refunded redemption appears in the list in grey with a **Refund** tag and a negative amount, so you can see both sides.

## Good to know

* The report covers the location you're signed in to. Client balances in **Clients hold** are shared across all your locations.
* If point redemption is off, a note at the top says so and only earned points appear. To turn it on, see [Loyalty Points](/simplespa-documentation/reports-and-marketing/marketing/loyalty-points.md).

## Related

* [Loyalty Points](/simplespa-documentation/reports-and-marketing/marketing/loyalty-points.md)
* [Redeeming Loyalty Points During Checkout](/simplespa-documentation/daily-operations/pos/common-checkouts-and-tutorial-walkthroughs/redeeming-loyalty-points-during-checkout.md)
* [Client Reports](/simplespa-documentation/reports-and-marketing/reports/client-reports.md)