# Viewing Balance Gift Cards/Certificates When a Gift Card/Gift Certificate has been originally sold, it has a starting balance; this balance is deducted when the Gift Card/Gift Certificate is redeemed. To quickly view the balance of a given Gift Card/Certificate you can: * Open the POS and press +Gift Certificate, there enter the voucher number and press Apply, this will bring up the current balance of the entered Gift Card/Certificate * Navigate to the Gift Certificates page, select the Gift Certificate template, and press the Gift Certificates Sold tab to view all/search Gift Certificates with their initial and current balance * Visit the Reports > Transactions - set a start/end date and enter in the search input **limit gift certificates**, the Gift Cards/Certificates will show in the format \*\*CODE\*\* and a send button will appear next to it if needed to resend the GC out * If this was sold to a client (not a walkin) navigate to the Clients > select the client that purchased the Gift Card/Certificate > Transactions tab, from there you will see all transaction items, the Gift Cards/Certificates will show in the format \*\*CODE\*\* and a send button will appear next to it if needed to resend the GC out --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.simplespa.net/simplespa-documentation/fundamentals/gift-cards/viewing-balance-gift-cards-certificates.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.