> For the complete documentation index, see [llms.txt](https://docs.simplespa.net/simplespa-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplespa.net/simplespa-documentation/extras/faq.md).

# FAQ

Answers to common questions about SimpleSpa pricing, setup, online booking, notifications, payments, data and security.

Find quick answers to the most common questions about SimpleSpa.

## Getting started and pricing

* [Is there anything to install?](/simplespa-documentation/extras/faq/is-there-anything-to-install.md)
* [What kind of computer do I need?](/simplespa-documentation/extras/faq/what-kind-of-computer-do-i-need.md)
* [Do I need to download updates to my computer?](/simplespa-documentation/extras/faq/do-i-need-to-download-updates-to-my-computer.md)
* [SimpleSpa iOS](/simplespa-documentation/extras/faq/simplespa-ios.md)
* [Can I import my existing data to SimpleSpa?](/simplespa-documentation/extras/faq/can-i-import-my-existing-data-to-simplespa.md)
* [How much does SimpleSpa cost?](/simplespa-documentation/extras/faq/how-much-does-simplespa-cost.md)
* [Where can I get a SimpleSpa perpetual license?](/simplespa-documentation/extras/faq/where-can-i-get-a-simplespa-perpetual-license.md)
* [How do I convert my SimpleSpa free trial to a paid subscription?](/simplespa-documentation/extras/faq/how-do-i-convert-my-simplespa-free-trial-to-a-paid-subscription.md)
* [Managing your SimpleSpa subscription and billing](/simplespa-documentation/extras/faq/managing-your-simplespa-subscription-and-billing.md)
* [Do plans have a minimum contract?](/simplespa-documentation/extras/faq/do-plans-have-a-minimum-contract.md)
* [Can I downgrade my plan?](/simplespa-documentation/extras/faq/can-i-downgrade-my-plan.md)
* [What countries do you support?](/simplespa-documentation/extras/faq/what-countries-do-you-support.md)
* [What businesses can use SimpleSpa?](/simplespa-documentation/extras/faq/what-businesses-can-use-simplespa.md)
* [Can I brand SimpleSpa with my logo?](/simplespa-documentation/extras/faq/can-i-brand-simplespa-with-my-logo.md)
* [Does SimpleSpa support multiple business locations?](/simplespa-documentation/extras/faq/does-simplespa-support-multiple-business-locations.md)

## Online booking

* [Does SimpleSpa have online booking?](/simplespa-documentation/extras/faq/does-simplespa-have-online-booking.md)
* [Online Booking App](/simplespa-documentation/extras/faq/online-booking-app.md)
* [Is online booking in my language?](/simplespa-documentation/extras/faq/is-online-booking-in-my-language.md)
* [How does SimpleSpa handle double booking for online appointments?](/simplespa-documentation/extras/faq/how-does-simplespa-handle-double-booking-for-online-appointments.md)
* [Does SimpleSpa support parallel bookings?](/simplespa-documentation/extras/faq/does-simplespa-support-parallel-bookings.md)
* [My online booking hours show different availability than what I have set in the staff page](/simplespa-documentation/extras/faq/my-online-booking-hours-show-different-availability-than-what-i-have-set-in-the-staff-page.md)
* [My online booking is not showing availability although I am available in my calendar](/simplespa-documentation/extras/faq/my-online-booking-is-not-showing-availability-although-i-am-available-in-my-calendar.md)
* [My online booking page doesn't show some or all of my services](/simplespa-documentation/extras/faq/my-online-booking-page-doesnt-show-some-or-all-of-my-services.md)
* [Google Analytics](/simplespa-documentation/extras/faq/google-analytics.md)

## Appointments and staff

* [How can I view the timestamp an appointment was created?](/simplespa-documentation/extras/faq/how-can-i-view-the-timestamp-an-appointment-was-created.md)
* [My staff will work a different schedule on a specific date. Can SimpleSpa handle this?](/simplespa-documentation/extras/faq/my-staff-will-work-a-different-schedule-on-a-specific-date.-can-simplespa-handle-this.md)

## Reminders, SMS and marketing

* [Does SimpleSpa send appointment reminders?](/simplespa-documentation/extras/faq/does-simplespa-send-appointment-reminders.md)
* [My client didn't get their reminder](/simplespa-documentation/reports-and-marketing/notifications/my-client-didnt-get-their-reminder.md)
* [Does SimpleSpa send SMS/Text reminders?](/simplespa-documentation/extras/faq/does-simplespa-send-sms-text-reminders.md)
* [How much do SMS/Text notifications cost?](/simplespa-documentation/extras/faq/how-much-do-sms-text-notifications-cost.md)
* [How can I add SMS/Text Notifications to my account?](/simplespa-documentation/extras/faq/how-can-i-add-sms-text-notifications-to-my-account.md)
* [Are the SimpleSpa Marketing Tools included in my plan?](/simplespa-documentation/extras/faq/are-the-simplespa-marketing-tools-included-in-my-plan.md)
* [I already pay for SMS notifications. Is SMS marketing included in my package?](/simplespa-documentation/extras/faq/i-already-pay-for-sms-notifications.-is-sms-marketing-included-in-my-package.md)

## Payments

* [Can I process Credit Cards with SimpleSpa?](/simplespa-documentation/extras/faq/can-i-process-credit-cards-with-simplespa.md)
* [What type of credit card integration does SimpleSpa support?](/simplespa-documentation/extras/faq/what-type-of-credit-card-integration-does-simplespa-support.md)
* [I am a third party processor/reseller, can I work with SimpleSpa?](/simplespa-documentation/extras/faq/i-am-a-third-party-processor-reseller-can-i-work-with-simplespa.md)
* [How can I disable Credit Card Auto-fill in Chrome?](/simplespa-documentation/extras/faq/how-can-i-disable-credit-card-auto-fill-in-chrome.md)

## Connection problems

* [SimpleSpa won't load: change your DNS to Cloudflare or Google](/simplespa-documentation/extras/faq/simplespa-wont-load-change-your-dns-to-cloudflare-or-google.md)

## Account, data and security

* [I am trying to log in but it redirects to SimpleSpa.com](/simplespa-documentation/extras/faq/i-am-trying-to-log-in-but-it-redirects-to-simplespa.com.md)
* [Admin Backup](/simplespa-documentation/extras/faq/admin-backup.md)
* [SimpleSpa HIPAA](/simplespa-documentation/extras/faq/simplespa-hipaa.md)
* [How does SimpleSpa transmit data securely?](/simplespa-documentation/extras/faq/how-does-simplespa-transmit-data-securely.md)
* [How is the data on the SimpleSpa network protected?](/simplespa-documentation/extras/faq/how-is-the-data-on-the-simplespa-network-protected.md)
* [Can you provide me with more information about your data centers?](/simplespa-documentation/extras/faq/can-you-provide-me-with-more-information-about-your-data-centers.md)