> For the complete documentation index, see [llms.txt](https://docs.simplespa.net/simplespa-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplespa.net/simplespa-documentation/fundamentals/online-booking/waitlist.md).

# Waitlist

The Waitlist functionality allows clients to express interest in a specific service and time even when no appointments are currently available. This ensures businesses don’t lose opportunities due to fully booked schedules.

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#### ✨ When Does the Waitlist Appear?

During the online booking process, if no availability is found for the selected service, staff, and date, a “Join Waitlist”button will appear. This gives clients the option to provide their information and desired time.

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#### 🧾 Client Input

When joining the waitlist, clients will be asked to provide:

* First name & last name
* Mobile phone
* Email address
* Desired time
* (Service and staff selection are passed automatically in the background)

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#### 🧑‍💼 Business View: Accessing the Waitlist

<figure><img src="/files/BuI5hGThYnck7Xr8jsR0" alt=""><figcaption><p>The Waitlist button in the Dashboard Navigation</p></figcaption></figure>

Businesses will see a Waitlist icon in the system only when active waitlist entries exist. If there is at least 1 client in a waitlist a toast message will appear also

<figure><img src="/files/3I4d8z7DBNOspfrqTTiz" alt=""><figcaption><p>Toast message for Waitlist Clients</p></figcaption></figure>

Clicking on the waitlist icon or the View from the toast message opens a popup window containing:

* A table of all waitlist entries
* Desired times
* Client contact details

<figure><img src="/files/sPflSBU5y30qsPMYyQap" alt=""><figcaption><p>The waitlist client prompt, with options to Convert or Cancel the request</p></figcaption></figure>

<figure><img src="/files/MN9p3IjEKWWDm9WTqKbW" alt=""><figcaption><p>Converting a waitlist will show a datepicker and the respective availability</p></figcaption></figure>

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#### 📋 Selecting a Waitlist Entry

Clicking a waitlist row opens a detailed view, including:

* Full client details at the top
* Requested service, staff, and time
* A real-time calendar view showing current availability

This lets staff easily identify matching or close time slots.

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#### 🗓️ Booking From the Waitlist

Once a suitable time and staff slot is selected, the system will:

* Instantly convert the waitlist entry into a booked appointment
* Automatically notify the client via email with their confirmed booking details

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#### ✅ Benefits

* Captures leads even when fully booked
* Reduces admin overhead for manual follow-ups
* Provides a seamless, efficient experience for both clients and staff
* Ensures no opportunity is missed