Waitlist
This feature is in beta and available on request
Last updated
This feature is in beta and available on request
Last updated
The Waitlist functionality allows clients to express interest in a specific service and time even when no appointments are currently available. This ensures businesses don’t lose opportunities due to fully booked schedules.
During the online booking process, if no availability is found for the selected service, staff, and date, a “Join Waitlist”button will appear. This gives clients the option to provide their information and desired time.
When joining the waitlist, clients will be asked to provide:
First name & last name
Mobile phone
Email address
Desired time
(Service and staff selection are passed automatically in the background)
Businesses will see a Waitlist icon in the system only when active waitlist entries exist. If there is at least 1 client in a waitlist a toast message will appear also
Clicking on the waitlist icon or the View from the toast message opens a popup window containing:
A table of all waitlist entries
Desired times
Client contact details
Clicking a waitlist row opens a detailed view, including:
Full client details at the top
Requested service, staff, and time
A real-time calendar view showing current availability
This lets staff easily identify matching or close time slots.
Once a suitable time and staff slot is selected, the system will:
Instantly convert the waitlist entry into a booked appointment
Automatically notify the client via email with their confirmed booking details
Captures leads even when fully booked
Reduces admin overhead for manual follow-ups
Provides a seamless, efficient experience for both clients and staff
Ensures no opportunity is missed
