> For the complete documentation index, see [llms.txt](https://docs.simplespa.net/simplespa-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplespa.net/simplespa-documentation/reports-and-marketing/online-booking/waitlist.md).

# Waitlist

This feature is in beta and available on request

The Waitlist lets clients express interest in a specific service and time even when no appointments are available, so you don't lose opportunities when your schedule is fully booked.

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## ✨ When Does the Waitlist Appear?

During online booking, if no availability is found for the selected service, staff and date, a **Join Waitlist** button appears. Clients can then enter their information and desired time.

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## 🧾 Client Input

When joining the waitlist, clients are asked to provide:

* First name & last name
* Mobile phone
* Email address
* Desired time
* (Service and staff selection are passed automatically in the background)

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## 🧑‍💼 Business View: Accessing the Waitlist

<figure><img src="https://695085455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9tSKQ7Cexg8YEba5Evb%2Fuploads%2FfkPLIC9HqMDoGi4XxjdK%2FScreenshot%202025-05-05%20at%207.08.53%E2%80%AFPM.png?alt=media&#x26;token=de675329-bfa4-4a17-8a35-c21c0a8d0076" alt=""><figcaption><p>The Waitlist button in the Dashboard Navigation</p></figcaption></figure>

You'll see a **Waitlist** icon only when there are active waitlist entries. If there is at least one client on a waitlist, a toast message also appears.

<figure><img src="https://695085455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9tSKQ7Cexg8YEba5Evb%2Fuploads%2F8lVYV340UwXCQwORMccR%2FScreenshot%202025-05-05%20at%207.23.15%E2%80%AFPM.png?alt=media&#x26;token=c0a90329-b363-4feb-b59c-27a688a5e710" alt=""><figcaption><p>Toast message for Waitlist Clients</p></figcaption></figure>

Click the **Waitlist** icon, or **View** in the toast message, to open a popup window containing:

* A table of all waitlist entries
* Desired times
* Client contact details

<figure><img src="https://695085455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9tSKQ7Cexg8YEba5Evb%2Fuploads%2FRcuKD1M1OpZGoBWi8Csh%2FScreenshot%202025-05-05%20at%207.10.53%E2%80%AFPM.png?alt=media&#x26;token=7cba711f-57b5-4305-9853-d5b69fcdd5a3" alt=""><figcaption><p>The waitlist client prompt, with options to Convert or Cancel the request</p></figcaption></figure>

<figure><img src="https://695085455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9tSKQ7Cexg8YEba5Evb%2Fuploads%2Fazfs4K1DWkkIUzR7cCnS%2FScreenshot%202025-05-05%20at%207.11.29%E2%80%AFPM.png?alt=media&#x26;token=96b69475-ea20-4f54-833b-1a760c7f2cf9" alt=""><figcaption><p>Converting a waitlist entry shows a date picker and the respective availability</p></figcaption></figure>

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## 📋 Selecting a Waitlist Entry

Click a waitlist row to open a detailed view, including:

* Full client details at the top
* Requested service, staff and time
* A real-time calendar view showing current availability

This helps your staff quickly find matching or close time slots.

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## 🗓️ Booking From the Waitlist

Once you select a suitable time and staff slot, the system:

* Instantly converts the waitlist entry into a booked appointment
* Automatically notifies the client by email with their confirmed booking details

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## ✅ Benefits

* Captures leads even when you're fully booked
* Reduces admin work for manual follow-ups
* Provides a seamless, efficient experience for both clients and staff
* Ensures no opportunity is missed