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  1. Fundamentals
  2. Online Booking

Waitlist

This feature is in beta and available on request

PreviousAdding a HolidayNextNotifications

Last updated 9 days ago

The Waitlist functionality allows clients to express interest in a specific service and time even when no appointments are currently available. This ensures businesses don’t lose opportunities due to fully booked schedules.


✨ When Does the Waitlist Appear?

During the online booking process, if no availability is found for the selected service, staff, and date, a “Join Waitlist”button will appear. This gives clients the option to provide their information and desired time.


🧾 Client Input

When joining the waitlist, clients will be asked to provide:

  • First name & last name

  • Mobile phone

  • Email address

  • Desired time

  • (Service and staff selection are passed automatically in the background)


🧑‍💼 Business View: Accessing the Waitlist

Businesses will see a Waitlist icon in the system only when active waitlist entries exist. If there is at least 1 client in a waitlist a toast message will appear also

Clicking on the waitlist icon or the View from the toast message opens a popup window containing:

  • A table of all waitlist entries

  • Desired times

  • Client contact details


📋 Selecting a Waitlist Entry

Clicking a waitlist row opens a detailed view, including:

  • Full client details at the top

  • Requested service, staff, and time

  • A real-time calendar view showing current availability

This lets staff easily identify matching or close time slots.


🗓️ Booking From the Waitlist

Once a suitable time and staff slot is selected, the system will:

  • Instantly convert the waitlist entry into a booked appointment

  • Automatically notify the client via email with their confirmed booking details


✅ Benefits

  • Captures leads even when fully booked

  • Reduces admin overhead for manual follow-ups

  • Provides a seamless, efficient experience for both clients and staff

  • Ensures no opportunity is missed

The Waitlist button in the Dashboard Navigation
Toast message for Waitlist Clients
The waitlist client prompt, with options to Convert or Cancel the request
Converting a waitlist will show a datepicker and the respective availability