Waitlist
This feature is in beta and available on request
The Waitlist functionality allows clients to express interest in a specific service and time even when no appointments are currently available. This ensures businesses don’t lose opportunities due to fully booked schedules.
✨ When Does the Waitlist Appear?
During the online booking process, if no availability is found for the selected service, staff, and date, a “Join Waitlist”button will appear. This gives clients the option to provide their information and desired time.
🧾 Client Input
When joining the waitlist, clients will be asked to provide:
First name & last name
Mobile phone
Email address
Desired time
(Service and staff selection are passed automatically in the background)
🧑💼 Business View: Accessing the Waitlist
Businesses will see a Waitlist icon in the system only when active waitlist entries exist. If there is at least 1 client in a waitlist a toast message will appear also
Clicking on the waitlist icon or the View from the toast message opens a popup window containing:
A table of all waitlist entries
Desired times
Client contact details
📋 Selecting a Waitlist Entry
Clicking a waitlist row opens a detailed view, including:
Full client details at the top
Requested service, staff, and time
A real-time calendar view showing current availability
This lets staff easily identify matching or close time slots.
🗓️ Booking From the Waitlist
Once a suitable time and staff slot is selected, the system will:
Instantly convert the waitlist entry into a booked appointment
Automatically notify the client via email with their confirmed booking details
✅ Benefits
Captures leads even when fully booked
Reduces admin overhead for manual follow-ups
Provides a seamless, efficient experience for both clients and staff
Ensures no opportunity is missed
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