Waitlist

This feature is in beta and available on request

The Waitlist functionality allows clients to express interest in a specific service and time even when no appointments are currently available. This ensures businesses don’t lose opportunities due to fully booked schedules.

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✨ When Does the Waitlist Appear?

During the online booking process, if no availability is found for the selected service, staff, and date, a “Join Waitlist”button will appear. This gives clients the option to provide their information and desired time.

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🧾 Client Input

When joining the waitlist, clients will be asked to provide:

• First name & last name

• Mobile phone

• Email address

• Desired time

• (Service and staff selection are passed automatically in the background)

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🧑‍💼 Business View: Accessing the Waitlist

The Waitlist button in the Dashboard Navigation

Businesses will see a Waitlist icon in the system only when active waitlist entries exist. If there is at least 1 client in a waitlist a toast message will appear also

Toast message for Waitlist Clients

Clicking on the waitlist icon or the View from the toast message opens a popup window containing:

• A table of all waitlist entries

• Desired times

• Client contact details

The waitlist client prompt, with options to Convert or Cancel the request

Converting a waitlist will show a datepicker and the respective availability

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📋 Selecting a Waitlist Entry

Clicking a waitlist row opens a detailed view, including:

• Full client details at the top

• Requested service, staff, and time

• A real-time calendar view showing current availability

This lets staff easily identify matching or close time slots.

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🗓️ Booking From the Waitlist

Once a suitable time and staff slot is selected, the system will:

• Instantly convert the waitlist entry into a booked appointment

• Automatically notify the client via email with their confirmed booking details

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✅ Benefits

• Captures leads even when fully booked

• Reduces admin overhead for manual follow-ups

• Provides a seamless, efficient experience for both clients and staff

• Ensures no opportunity is missed